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Privacy, Support & Legal

How Waypoint Trades handles your information, how to reach us when you need help, and the terms that apply to our content and trademarks.

Privacy Policy

Last updated: October 29, 2026

Waypoint Trades ("Waypoint", "we", "us") provides safety management software for construction and trade contractors. This policy explains what information we collect through this website and the Waypoint platform, how we use it, and the choices you have. It applies to organizations that subscribe to Waypoint, the people they invite into their account, and visitors to this website.

Information we collect

  • Account details: name, email address, phone number, job title, role, and the organization or client company your account belongs to.
  • Records you create: job sites, staff members and their certifications, inspections and findings, trainings and attendance, toolbox talks, documents, and crane inspections.
  • Files you upload: photos, videos, certificates, reports, and signed safety documents.
  • Signature and audit data: attendee names and signatures captured on a device, timestamps, and a log of who created or changed a record.
  • Usage and technical data: pages visited, features used, browser and device type, and approximate location derived from your IP address. We use this to keep the service reliable and secure.
  • Preferences: your language choice and interface settings, which are stored in your browser and on your account.

How we use information

  • To operate the platform: sign you in, show the records your role is allowed to see, and keep each organization's and client's data separate.
  • To produce the safety documentation you ask for, including generated site safety documents, toolbox talks, and bid summaries.
  • To send the emails you request, such as daily reports, trainings, and invitations.
  • To support you and troubleshoot problems, and to meet our legal, tax, and record-keeping obligations.
  • To improve the product using aggregated usage patterns. We do not sell personal information.

AI-assisted features

Some features use AI to draft content, for example site safety documents, toolbox talk material, or government bid summaries. The information you provide for those requests is processed to generate the result and is not used to train third-party models. AI output can be incomplete or inaccurate: a qualified person at your organization should review it before it is used or published. AI output is not legal advice.

Who can see your information

  • Your own organization: administrators and employees whose role grants access to those records.
  • The client company a record belongs to, where your organization has enabled client access to that job site's records.
  • Service providers who host and operate the platform on our behalf and are bound to use it only to provide the service.
  • Authorities or other parties when we are legally required to disclose, or when disclosure is necessary to protect someone's safety or our legal rights.

Data retention

We keep records for as long as your organization's account is active. When a record is deleted, it is removed from the active system. Some records may be retained longer where a customer's agreement, an audit requirement, or the law requires it, and backups are purged on a rolling schedule.

Security

Data is encrypted in transit. Access is controlled by role and by organization, so a user only reaches the records their organization and role permit. Uploaded files are kept in private storage and shared only through short-lived, signed links.

Your choices and rights

  • Ask for a copy of the personal information held about you, or ask us to correct it.
  • Delete your account yourself from the Account menu inside the app. Your organization's administrators can also remove your access and update your details.
  • Object to or withdraw consent for optional processing by emailing us.
  • Where data protection law gives you additional rights, such as under the GDPR, we honor them. We may need to confirm your identity before acting on a request.

Send any request to contact@waypointmgmt.com with the subject "Privacy request". If you work for a subscribing organization, we may refer your request to that organization's administrator, because they control the records created in their account.

Cookies and local storage

We use the storage needed to keep you signed in and to remember your interface preferences, along with first-party analytics that show us how features are used. We do not run third-party advertising networks or sell advertising profiles.

Children

The platform is a workplace tool intended for people aged 18 and over. It is not directed to children, and we do not knowingly collect information from them.

Changes to this policy

If we make a significant change we will announce it in the app or by email before it takes effect. The date at the top of this page shows when the policy was last revised.

Questions

Contact us at contact@waypointmgmt.com.

Support

Help with your account, your job sites, and your records

Email support

contact@waypointmgmt.com

Demo & sales

Request a demo

What to include in a support request

  • Your name, your organization, and the email address on your account.
  • The job site or client the record belongs to, if your question is about a specific record.
  • What you were doing and what happened instead. Screenshots help a great deal.
  • The device and browser you were using, especially for issues on a phone in the field.

Things you can do yourself

  • Update your profile, language, and personal details from the Account menu.
  • Delete your own account from the Account menu. Your organization's administrator can remove your access instead.
  • Ask your organization administrator for a role or permission change, or to invite a new team member.
  • Reach clients, job sites, staff, inspections, trainings, and documents from the navigation on the left of your screen or the bar at the bottom on mobile.

We aim to answer every request within one business day, Monday through Friday. Account access and safety documentation issues are treated as priority.

Waypoint is not an emergency service. If a worker is in danger or there has been an injury, call 911 or your local emergency number first, then notify your site safety lead. Do not wait on a support reply in an emergency.

Data and privacy requests

Email contact@waypointmgmt.com with the subject "Privacy request" for a copy of your information, a correction, or a deletion request. See the Privacy Policy for details.